Q: How is Stratosphere regulated?

Stratosphere Inc. Ltd. is regulated by the Financial Conduct Authority (FCA) FRN 723334.
Stratosphere Inc Ltd is registered with the Office of the Information Commissioner (Reg no. ZA037406) for data protection purposes. Stratosphere is registered with anti money laundering regulation (OFT).
Stratosphere Inc. Ltd. Is a company registered in England and Wales (company number 8847916). Registered office address is 34 Edgwarebury Lane, Edgware, Middlesex, HA8 8LW.

Q: Am I protected if I lend in a business through Stratosphere?

All client funds are held by our bank in a designated client account. Whilst your funds are held in the client account they are protected by the financial services compensation scheme, (FSCS) even if you have committed to a project which has not yet been funded.

Q: Can a Company or Trust lend through Stratosphere?

Yes, if lending money isn’t its main business, a Company or Trust can lend with Stratosphere as part of managing their treasury and cash flow.

Q: How are the Stratosphere risk bands set?

Stratosphere’s risk bands are based on a number of factors including data sourced from leading credit agencies, data suppliers and financial information the business supplies to us.
A number of major banks and businesses use this data in their decisions on whether to extend credit or trade credit to businesses.
Many factors are taken into account when assigning a risk band, including:

  • Proprietor’s/Director’s commercial track record
  • Proprietor’s/Director’s consumer scorecards
  • Financial trend information
  • Commercial invoice payment performance (where applicable)
  • Size and age of business
  • Industry sectors and geographical region
  • County Court Judgements (CCJ) and bankruptcies (current and historical)
  • Latest management accounts
  • Proprietor’s/Director’s consumer information
  • Loan purpose

The risk bands range from A to E, where A is lowest risk.

Q: How do I make a complaint?

We hope you will not have cause to do so, but if you have a complaint, in the first instance, please email us at admin@strato-sphere.co.uk.
Please include brief details of your complaint and your Stratosphere reference number if possible. We will aim to respond to your query within 1 working day to provide a satisfactory resolution.
If you feel we haven’t addressed your problem adequately after using our internal complaints procedure, you can also complain to the Financial Ombudsman Service. You may view our full complaints procedure.